At Talwar Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://talwarfactory.com, make a purchase, or contact us.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect information from you in several ways to ensure a smooth shopping experience and to improve our services.
a) Personal Information:
When you make a purchase or contact us, we may collect:
- Full Name
- Billing and Shipping Address
- Email Address
- Contact Number
- Payment Details (processed securely via third-party payment gateways)
b) Non-Personal Information:
We may also collect non-identifiable data such as:
- Browser type and version
- Device type (mobile, tablet, desktop)
- IP address and approximate location
- Pages visited and time spent on our site
- Referring websites or search terms used
c) Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can disable cookies through your browser settings, but some features of our site may not function properly.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your orders
- To communicate updates, confirmations, or issues related to your purchase
- To provide customer support and respond to inquiries
- To improve website functionality, performance, and design
- To send promotional offers, if you have opted in to receive them
- To comply with legal obligations and prevent fraudulent transactions
We do not sell, rent, or trade your personal information to third parties.
3. Payment and Security
All payments made on Talwar Factory are processed through secure, encrypted payment gateways that comply with international PCI-DSS (Payment Card Industry Data Security Standard) guidelines.
We do not store or access your full payment card information (like card numbers or CVV). These details are directly handled by trusted payment processors for your safety.
4. Data Protection and Security
We use appropriate technical and organizational measures to safeguard your personal information, including:
- SSL (Secure Socket Layer) encryption for data transmission
- Secure server hosting and firewalls
- Restricted access to customer data for authorized personnel only
However, while we strive for 100% security, no online system is completely immune to risks. Users are encouraged to maintain the confidentiality of their account credentials.
5. Data Retention
We retain your personal data only for as long as necessary:
- To complete your orders and provide customer service
- To comply with legal or tax obligations
- To maintain records of transactions for audit purposes
After this period, data is securely deleted or anonymized.
6. Sharing of Information
We may share limited data with trusted third parties to facilitate our operations, such as:
- Courier and logistics partners (for shipping your orders)
- Payment gateway providers (for secure transaction processing)
- Analytics tools (to monitor website performance)
All third parties are bound by strict confidentiality and data protection agreements.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You may update or correct inaccurate information.
- Deletion: You can request that we delete your data, subject to legal obligations.
- Opt-Out: You may opt out of receiving promotional emails at any time by clicking “Unsubscribe” or contacting us directly.
To exercise these rights, please email us at talwarfactoryindia@gmail.com.
8. Cookies Policy
Cookies are small text files stored on your device to improve your browsing experience.
We use cookies for:
- Remembering user preferences and cart items
- Website analytics (via Google Analytics or similar tools)
- Improving site performance
You can choose to disable cookies from your browser settings; however, this may limit website functionality.
9. Third-Party Links
Our website may contain links to external websites or social media platforms (like Instagram, Facebook, or YouTube).
We are not responsible for the privacy practices or content of these third-party sites. Please review their individual privacy policies before interacting.
10. Children’s Privacy
Our products and services are intended for individuals 18 years and older.
We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us for immediate deletion.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments.
The latest version will always be available on this page, with the effective date updated accordingly.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Talwar Factory
Ishwar Nagar, Purani Chungi, T.T Road, Amritsar – 143001, Punjab, India
talwarfactoryindia@gmail.com
+91 9463561093
https://talwarfactory.com
Note:
At Talwar Factory, we are dedicated to ensuring your personal data remains safe and your shopping experience secure and enjoyable.