At Talwar Factory, customer satisfaction is our top priority. Each sword we craft is handmade with great care and attention to detail. Since our products are custom-designed, antique-style ceremonial swords, we follow a specific policy regarding refunds, returns, and cancellations.
1. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order by contacting us at
talwarfactoryindia@gmail.com or +91 9463561093. - Once the product has been processed or shipped, cancellation requests cannot be accepted.
- If a cancellation is approved before shipping, the full amount will be refunded to the original payment method within 5–7 business days.
2. Return and Replacement Policy
- As our swords are handcrafted and made to order, returns are accepted only in the case of a defective or damaged product received.
- Any issue must be reported within 48 hours of delivery by sharing unboxing photos or videos as proof.
- Once verified, we will arrange for a replacement or refund as applicable.
- The item must be unused, in its original packaging, and returned through an approved courier partner.
3. Refund Process
- Approved refunds will be initiated within 7–10 working days after product verification.
- Refunds will be made to the same payment method used during purchase.
- In cases of partial refunds (for damaged or missing parts), the amount refunded will depend on the product condition and proof provided.
4. Non-Refundable / Non-Returnable Items
We do not accept returns or refunds in the following cases:
- Change of mind after delivery
- Products damaged due to misuse, mishandling, or improper storage
- Custom engraved or specially designed swords
- Delays caused by courier partners or natural events
5. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us immediately with:
- Order number
- Unboxing video or clear images
- Description of the issue
Our support team will verify and resolve your concern promptly through replacement or refund.
6. Contact Information
For refund or cancellation queries, please reach us at:
Talwar Factory
Ishwar Nagar, Purani Chungi, T.T Road, Amritsar – 143001, Punjab, India
talwarfactoryindia@gmail.com
+91 9463561093
https://talwarfactory.com
Note:
All our swords are designed for decorative, wedding, or pooja use only.
Refunds and cancellations are processed in accordance with our terms and are subject to product inspection and verification.